Bicom Systems SIP-T65P Installation Guide

Navigating the Administration Console 1Navigating the Administration ConsoleThe UNIVERGE® UM8000 Administration Console is used to handle most messag

Server Control 10Server ControlSome procedures require the messaging system to be shut down and restarted before the changes become active. When shut

Transaction Box Overview 100Configuring Transaction Box One-key DialingUse the One-key dialing page to define one-key dialing to offer callers a menu

Interview Boxes Overview 101Interview Boxes OverviewInterview boxes provide information or collect information from callers. An interview box can con

Interview Boxes Overview 102Interview Box Configuration Steps1. Plan the interview. See Planning an Interview.2. Create the interview box. See Adding

Interview Boxes Overview 103Planning an InterviewThink about the information that is to be collected from the caller. Write the questions before crea

Interview Boxes Overview 104Adding an Interview BoxUse the following procedure to add a new interview box.To add an interview box1. In the Navigation

Interview Boxes Overview 105Recording Interview Box QuestionsRecord the questions and set the maximum time callers have to respond to each question a

Interview Boxes Overview 106Configuring How Messages are Taken for an Interview BoxConfigure how the messaging system stores interview box messages.

Interview Boxes Overview 107Public Interview Box OverviewThe public interview box is a special interview box used to handle operator calls that are n

Language Box Overview 108Language Box OverviewUse the Language Boxes Profile page to create a language box. Language boxes enable callers to select a

Language Box Overview 109Language Box Configuration Steps1. Add a language box.See Adding and Configuring Language Boxes.2. Record instructions telli

Server Control 11Using the Administration Console to Restart the Messaging System To restart software using the Administration Console1. Start a Web

Language Box Overview 110Adding and Configuring Language BoxesWhen multiple languages are installed on a messaging system, use language boxes to enab

Language Box Overview 111Configuring Language Box Key MappingUse the Key Map page to record instructions describing how to select a language and set

Voice Detect Boxes Overview 112Voice Detect Boxes OverviewVoice detect boxes are used when the phone system or service area includes callers that do

Voice Detect Boxes Overview 113Voice Detect Box Configuration Steps1. Plan the voice detect application.Decide how many voice detect boxes you need a

Voice Detect Boxes Overview 114Adding a Voice Detect BoxThe default voice detect box, $VOICE, is installed with the messaging system. Additional voic

Voice Detect Boxes Overview 115Related TopicsVoice Detect Box Configuration StepsConfiguring Call Transfer for a Voice Detect BoxConfiguring Voice De

Voice Detect Boxes Overview 116Configuring Call Transfer for a Voice Detect BoxThe voice detect box call transfer settings determine how the phone an

Voice Detect Boxes Overview 117Configuring How Voice Detect Box Messages are TakenConfiguring a Destination ID for Speech or SilenceConfiguring Voice

Voice Detect Boxes Overview 118Configuring Voice Detect Box Greetings and Action After GreetingsVoice detect box greetings are located on the Greetin

Voice Detect Boxes Overview 119Configuring How Voice Detect Box Messages are TakenControl how the system takes messages for the voice detect box, con

Server Control 12Using the Desktop Icon to Stop the Messaging System To stop the messaging system software at the server1. On the Linux desktop, righ

Voice Detect Boxes Overview 120Configuring a Destination ID for Speech or SilenceWhen configuring a voice detect box specify the system IDs where cal

Voice Detect Boxes Overview 121Configuring Voice Detect Call HoldingCallers say “Yes” or remain silent to place themselves on hold when call holding

Changing the Public Fax Box System ID 122Changing the Public Fax Box System IDThe public fax box provides fax detect, routing, and notification for i

Changing the Public Fax Box System ID 123Configuring the Public Fax Box Call Transfer SettingsThe call transfer settings determine how the phone syst

Changing the Public Fax Box System ID 124Configuring the Public Fax Box ActionsUse the fax action page to configure what the messaging system should

Creating and Maintaining Fax Boxes 125Creating and Maintaining Fax Boxes The messaging system maintains fax boxes for receiving faxes routed to a par

Creating and Maintaining Fax Boxes 126Configuring Fax Box SettingsFax box owners use this page to configure voice annotation, record an introduction,

Creating and Maintaining Fax Boxes 127Configuring One-Key Dialing for a Fax BoxUse the Fax Boxes One-key dialing page to configure one-key dialing ru

Subscriber Template Overview 128Subscriber Template OverviewUse the subscriber template to configure default settings for all new subscribers after t

Subscriber Template Overview 129Configuring the Default Subscriber TemplateSubscriber template pages is used to configure default values that are app

Server Control 13Using the Desktop Icon to Restart the Messaging SystemTo restart the messaging system software at the server1. On the Linux desktop,

Subscriber Template Overview 130Understanding Default Profile Settings — OverviewDefault subscriber profile settings are configured on the subscriber

Subscriber Template Overview 131Configuring the Default Personal ID and LanguageThe default subscriber profile template includes the default settings

Subscriber Template Overview 132Selecting Default Subscriber Access OptionsAccess options control subscriber access to system features. The access op

Subscriber Template Overview 1334. Select or clear the Message Addressing/Recording Options. Require first-time enrollmentRequires subscribers to enr

Subscriber Template Overview 1345. Select or clear the E-mail Options. Available only with the e-mail integration. 6. Click Save.Address messages by

Subscriber Template Overview 135Related TopicsConfiguring the Default Subscriber TemplateUnderstanding Default Profile Settings — OverviewSubscriber

Subscriber Template Overview 136Default Transfer, Call Holding, and Call ScreeningConfigure the default call transfer settings for all new subscriber

Subscriber Template Overview 137Configuring Default Call Transfer SettingsAll transfer types put calls on hold and then dials the requested extension

Subscriber Template Overview 13810. Click Subscriber Template > Greetings, select Take a message. If Take a message is not selected, record a diff

Subscriber Template Overview 139Configuring Default GreetingsThe Subscriber Template Greetings page specifies how the messaging system handles calls

Server Control 14Stopping and Starting the Linux Operating SystemThe Linux operating system can only be shut down at the messaging system server usin

Subscriber Template Overview 140Configuring Default One-Key DialingUse the Subscriber Template One-key Dialing page to enable callers to press one ke

Subscriber Template Overview 141Configuring Default Messaging Use the Subscriber Template > Messages page to define rules for unidentified caller

Subscriber Template Overview 14212. Click Save.Related TopicsConfiguring the Default Subscriber TemplateUnderstanding Default Profile Settings — Over

Subscriber Template Overview 143Configuring Default Message Notification and DeliveryUse the Subscriber Template Notification page to configure messa

Subscriber Template Overview 144A delivery attempt is fails when the delivery number is busy, unanswered, answered by a person who does not enter a p

Subscriber Template Overview 145Configuring Default Fax Delivery Notification The messaging system notifies subscribers of new faxes and delivers a f

Subscriber Template Overview 146Configuring Default Live Record SettingsLive record, available with certain DTMF phone system integrations and ViewMa

Subscriber Template Overview 147Enabling Live MonitorThe live monitor feature must be licensed. It enables subscribers to listen to a message as it i

Subscriber Template Overview 148Configuring Default Fax SettingsUse the Subscriber Template Fax page to configure the FAX system ID, fax routing, aft

Subscriber Template Overview 149Configuring Default Subscriber E-mail SettingsThe messaging system must be licensed for e-mail integration and the in

System Overview 15System OverviewThe messaging system simplifies the messaging process by storing communications in a universal mailbox. UM8000 provi

Subscriber Template Overview 150Configuring Default Account PoliciesUse the Subscribers > Account Policy page to configure default account policie

Subscriber Template Overview 151Enrolling SubscribersThere are two ways to enroll subscribers: • Enroll each subscriber at the console typing their

Subscribers Profile Overview 152Subscribers Profile OverviewThe Subscribers pages have the same fields as the subscriber template pages but they also

Subscribers Profile Overview 153Customizing Subscriber Profile InformationThis page contains specific subscriber information: extension number, name,

Subscribers Profile Overview 154Adding New SubscribersNew subscribers can be added one-at-a-time or you can create a range of subscriber mailboxes. W

Subscribers Profile Overview 155Searching for a SubscriberUse this has a large number of subscribers, finding a particular subscriber profile can be

Subscribers Profile Overview 156Deleting Subscriber InformationThe following subscriber information can be deleted from the messaging system database

Subscribers Profile Overview 157Resetting Subscriber PasswordThe subscriber’s password cannot be retrieved or deleted. However, system managers can r

Subscribers Profile Overview 158Assigning System Manager StatusAny enrolled subscriber can be a system manager. However, only existing system manager

Subscribers Profile Overview 159Changing Subscriber Access SettingsThe Access Options page controls how subscribers access system features. The subsc

System Overview 16System Manager ResponsibilitiesSystem managers are responsible for the day-to-day management of the messaging system. They add and

Subscribers Profile Overview 160Enabling Live Monitor for a SubscriberSubscribers use the live monitor feature to listen to a message as it is being

Subscribers Profile Overview 161Transfer, Call Holding, and Call Screening Configuration StepsCustomize call transfer settings for individual subscri

Subscribers Profile Overview 162Configuring Subscriber Call Transfer SettingsUse the Subscriber > Call Transfer page to enable subscriber call tra

Subscribers Profile Overview 16311. Click Save.12. On the Subscriber > Greeting page, select Take a message. If Take a message is not selected, re

Subscribers Profile Overview 164Configuring Subscriber GreetingsUse the Subscriber Greetings page to listen to and record subscriber greetings. Each

Subscribers Profile Overview 165Configuring Subscriber One-Key DialingOne-key dialing enables callers to press one key to go to a particular location

Subscribers Profile Overview 166SET THE SYSTEM TO WAIT A CERTAIN NUMBER OF SECONDS FOR ADDITIONAL TOUCHTONES BEFORE ROUTING THE CALL ACCORDING TO THE

Subscribers Profile Overview 167Configuring Subscriber Message HandlingUse the Subscribers > Messages page to configure how subscriber messages ar

Subscribers Profile Overview 168• All messages. Count voice, transaction box messages, interview box messages, and fax boxes.10. Select Maximum numb

Subscribers Profile Overview 169Configuring Subscriber Message Notification and DeliveryUse the Subscribers > Notification page to configure subsc

System Overview 17Basic ConceptsThis topic describes basic UNIVERGE® UM8000 messaging concepts.System UsersThere are three types of system users: •

Subscribers Profile Overview 170• Use this setting to assign priorities to each message delivery phone number. For example, if you type 0 (zero) for

Subscribers Profile Overview 171Configuring Fax Delivery Notification The messaging system notifies subscribers of new faxes and delivers a fax messa

Subscribers Profile Overview 172Configuring Subscriber Live Record SettingsLive record enables subscribers to record phone conversations and is avail

Subscribers Profile Overview 173Configuring Subscriber FaxUse the Subscribers > Fax page to configure subscriber’s default fax mail settings to ac

Subscribers Profile Overview 174c. Select Allow edits to voice annotation to allow callers to edit the recorded annotation.d. Select Notify subscribe

Subscribers Profile Overview 175Configuring System Handling When Fax Ports are Not AvailableTo configure system handling when a fax port is not avail

Subscribers Profile Overview 176Configuring Subscriber E-mail Settings Use the Subscriber > E-mail page to configure subscriber e-mail notificatio

Subscriber Guests 177Subscriber GuestsUse the Subscribers > Guest page to create subscriber guest profiles. When subscriber guests are created the

Subscriber Guests 178Managing Subscriber GuestsGuests are assigned to a host subscriber. Guest messages can be deleted without removing the guest fro

Subscriber Guests 179Configuring Guest Message NotificationGuest notifications must be configured by the system manager. System managers use this pag

System Overview 18happens next. For example, the system might route the call to the operator, take a message, or route the call to another box.Relate

Subscriber Guests 180Training New SubscribersSubscriber training is an important to help subscribers understand and use the messaging system.Training

Subscriber Guests 1812. Test subscriber 1 checks messages: a. Call the system as the test subscriber 1 and log on. When the system answers, enter the

Subscriber Guests 182The Day After TrainingRecord a group message for all subscribers that participated in the training. Ask the subscribers if there

Backing up and Restoring Messaging System Data 183Backing up and Restoring Messaging System DataThe messaging system backs up the messaging system da

Backing up and Restoring Messaging System Data 184Backing Up the Messaging System DataThe messaging system database is backed up on a regular basis.

Backing up and Restoring Messaging System Data 185Scheduling Daily BackupsDaily backups occur every day at the selected time by default. System manag

Backing up and Restoring Messaging System Data 186Restoring Data from Backup FilesUse the restore utility to restore a backup file. Backup files migh

Backing up and Restoring Messaging System Data 187Transferring Backup Files There might be a time when you need to store the messaging system backup

Updating the Messaging System Software 188Updating the Messaging System Software Updates for the messaging system software are made available as file

Updating the Messaging System Software 189Configuring Log SettingsThe messaging system provides a variety of log files that monitor system activity a

System Overview 19Assigning System IDsA system ID is a unique identification number that is used to identify a subscriber, guest, transaction box, vo

Message Groups Overview 190Message Groups OverviewMessage groups provide a way to deliver a message to several subscribers at the same time. When a m

Message Groups Overview 191To send a message to the All Subscribers group1. Log on to the messaging system as a subscriber.2. When prompted enter All

Message Groups Overview 192Creating and Configuring a Message GroupConfigure message groups on the Groups > Message Groups page. Subscribers with

Message Groups Overview 193Deleting a Message Group or Group MessagesThe following Message Group information can be deleted:• A group• A group’s me

Message Groups Overview 194Removing Message Group MembersTo remove members from a message group1. In the Navigation Pane, click Groups > Message g

Message Groups Overview 195Changing the Open or Local Message Group OwnerOnly Open and Local message groups can be assigned new owners. Use the follo

Message Groups Overview 196Renaming Message GroupsWhen a touchtone phone is used to create a message group, a subscriber presses three keys to create

Message Groups Overview 197Changing the Message Group Message Distribution MethodWhen a message group is created the broadcast distribution method is

Message Groups Overview 198Configuring Outside Caller Group MessagingMessages from external callers can be routed to groups from a personal mailbox,

Message Groups Overview 199Configuring Cascading Message NotificationA hierarchy of message notifications can be configured combining outside caller

Navigating the Administration Console 2Administration Console OverviewAdministrator tasks for the messaging system are accomplished using the Adminis

System Overview 20Understanding System and Personal IDsThe messaging system listens for system IDs and personal IDs on a digit-by-digit basis. When a

Message Groups Overview 200Configuring Transaction Box Greetings and Action After Greetings

Message Groups Overview 201Numeric Directory Assistance OverviewNumeric directory assistance enables callers to press numbers instead of letters to l

Message Groups Overview 202Configuring Numeric Directory Assistance Steps1. Create directory groups and submenus.See Creating Directory Groups.2. Add

Message Groups Overview 203Creating Directory GroupsDirectory groups and Directory menus are used to configure numeric directory assistance. Callers

Message Groups Overview 204Creating Directory Menus and SubmenusDirectory menus are used to create one-key dialing rules for numeric directory assist

Message Groups Overview 205Deleting Directory Groups or Directory MenusWhen a directory group or directory submenu is deleted from the messaging syst

Phone System Overview 206Phone System OverviewThis topic provides an overview about configuring the phone system switch. The switch and integration o

Phone System Overview 207Selecting a Phone SystemThe messaging system includes a comprehensive library of phone system settings that contain predefin

Phone System Overview 208Configuring Integration OptionsIntegration settings are used to implement messaging system features. The Integration options

Phone System Overview 209Configuring Identified Subscriber MessagingThe messaging system uses identified subscriber messaging (ISM) to enable interna

System Overview 21Internal IDsAn internal ID is a special ID that cannot be entered using a phone keypad. To create an internal or hidden ID, use a $

Phone System Overview 210Configuring Phone System Soft KeysThe Integration Options field is used to configure phone systems to handle DTU phones and

Phone System Overview 211Activating General Tone DetectionWhen the general tone detection feature is activated, the messaging system can listen for b

Phone System Overview 212Configuring Switch ExtensionsA port, also known as a swtich extension, is a single incoming phone line answered by the mess

Phone System Overview 213Configuring Dialing CodesUse the Dialing Codes page to set the outdial access number and the call transfer sequences for the

Phone System Overview 214Special Dialing CharactersThe special characters described can be included in phone numbers dialed by the messaging system.N

Phone System Overview 215Related TopicsConfiguring Dialout Codes and Special Dialing CharactersPhone System Overview

Phone System Overview 216Configuring Touchtone SettingsThe values on this page determine the touchtone sensitivity levels. When any of these fields m

Phone System Overview 217Configuring Incoming Call SettingsWARNING!DO NOT CHANGE VALUES ON THIS PAGE WITHOUT GUIDANCE FROM TECHNICAL SUPPORT OR A QUA

Phone System Overview 218Configuring Dialout Codes and Special Dialing CharactersUse the System > Switch > Dialout page to configure dialout se

Phone System Overview 219Controlling Message Waiting IndicationUse the System > Switch > MWI page to configure message waiting indication (MWI)

System Overview 22Recording Voice Fields or Interview PromptsUse the Administration Console Media Control Tool to record voice fields and prompts. Vo

Phone System Overview 220Configuring Voice DetectionVoice detection controls the length of time the messaging system waits for a caller to speak when

Phone System Overview 221Configuring the Call Holding Message CycleUse the System > Switch > Call Holding page to configure how many callers ca

Phone System Overview 222Limiting the Number of Ports On HoldWhen call holding is active for boxes or subscribers, it is recommended that you restric

Phone System Overview 223Cut-Through Paging for Pagers OverviewThe messaging system can be configured to enable callers to send their phone number to

Phone System Overview 2244. Select Attended, Unattended, or Release for the Cut-through Page Type section.• Attended Paging. A caller presses a touc

Phone System Overview 225Configuring a Barge-in Code for Live RecordSubscribers use the live record feature to record phone conversations if the phon

Phone System Overview 226Enabling Call Park and Page When a phone system supports the park and page feature, an incoming call can be parked and paged

Phone System Overview 227CAUTION!CALL PROGRESS WITH PARKING AND PAGING IS NOT SUPPORTED ON THE SV8100 PHONE SYSTEM. SELECTING THESE FEATURES WITH THE

System Reports 228System ReportsThe messaging system provides several different categories of reports: usage, directory, fax, errors, network, and ho

System Reports 229SeeSaving and Storing Data for ReportsConfiguring Log SettingsCreating Messaging System Usage ReportsCreating Busy Port Usage Repor

System Overview 23To record or rerecord a voice name or greeting on the Administration Console1. In the Administration Console click Subscribers >

System Reports 230Creating Messaging System Usage ReportsUsage reports show patterns of system activity. A usage report might contain data about the

System Reports 231Creating Busy Port Usage ReportsThe busy ports usage report shows the amount of time the ports were busy and shows the average perc

System Reports 232Creating Directory Reports Directory reports provide information to enable analysis of system data. These reports include subscribe

System Reports 233Creating Directory Subscribers ReportsThe subscriber directory report lists all subscribers with the number of new messages, and to

System Reports 234Directory Report Access Option CodesThe following table describes the access codes used in reports to describe the access options a

System Reports 235Related TopicsCreating Directory Subscribers ReportsCreating Directory Extension ReportsCreating a Directory Groups Members ReportC

System Reports 236Creating Directory Extension Reports An extension report lists all subscriber information sorted by last name. This report includes

System Reports 237Creating Directory Reports

System Reports 238Creating Directory Group Reports There are four types of directory group reports: • List Messages. Group list report providing the

System Reports 239Creating a Directory Groups List Messages Report To create a directory groups list messages report1. In the Navigation Pane, click

System Overview 24Using a Phone to Change System Information System managers can change most system information using the Administration Console. How

System Reports 240Creating a Directory Groups Members Report To create a directory groups members report1. In the Navigation Pane, click Reports >

System Reports 241Creating a Directory Groups Person Report Creates a report showing a subscribers group membership. To create a directory groups per

System Reports 242Creating a Directory Groups Directory Report Use the following procedure to create a directory report of group directory IDs.To cre

System Reports 243Creating Directory System Managers ReportThis report creates a list of all system managers. To create a Directory System Managers R

System Reports 244Creating Fax ReportsFax reports provide information about fax activity and documents. To create a fax activity reportThe fax activi

System Reports 245Creating a Fax Document ReportUse the following procedure to create a report of faxes that includes a description and the fax file

System Reports 246Call Report Log ReportsCall log reports show call activity for the messaging system or for individual subscribers. The call log rep

System Reports 247Related TopicsSystem ReportsCreating Directory Group ReportsUsing the Error Log ReportTypeOwnerGuestInt BoxTran BoxMsgboxPublicXfer

System Reports 248Using the Error Log ReportThe error log provides error codes, the port number, and the date and time of the message response. If a

System Reports 249Call Report Log Reports

System Overview 25Configuring System SecurityIt is recommended that you complete the following procedures immediately after logging on to the messagi

System Reports 250Creating Network Message ReportsMultisite messaging reports provide information about subscribers and message groups at remote site

System Reports 251Creating Network Subscriber ReportsMultisite messaging reports provide information about subscribers, mailbox IDs, and remote locat

System Reports 252Creating Network Groups Reports Multisite messaging reports provide information about message groups at remote sites. To create a m

System Reports 253Creating Network Call ReportsMultisite messaging reports provide network call reports. To create a multisite messaging report1. In

System Reports 254Creating Hospitality ReportsHospitality reports for wake-up call service provides information that ensures that guests are receivin

System Reports 255Creating Hotel Guest ReportThe system provides a report that lists all hotel guests. The report is sorted by guest name, or by room

System Reports 256Pending Calls ReportThis report lists all pending wake-up calls in the system queue. Use this report to monitor wake-up call usage

System Reports 257Creating the Wake-up Call Log ReportThis report lists all attempted wake-up calls. Use the report to troubleshoot when a wake-up ca

System Reports 258Wake-up Call FailuresThis report lists failed wake-up calls log statuses:• Overload. Wake-up calls that were made more than 10 min

Hospitality Site Configuration 259Hospitality Site ConfigurationThe Hospitality Settings page is used to configure the default settings for the hospi

System Overview 26To configure a default passwords1. In the Navigation Pane, click Subscribers > Account Policy.The Security Settings page appears

Hospitality Site Configuration 260Auto TransfersThe hotel guest directory conversation asks external callers to enter the first few letters of the gu

Hospitality Site Configuration 261Spelled Guest NamesThe messaging system requires the spelling of the guest’s last name to include a guest in the gu

Hospitality Site Configuration 262Changing the Wake-up GreetingThe messaging system comes with a standard wake-up greeting that is played in the defa

Hospitality Site Configuration 263Handling Unanswered Wake-up CallsThe messaging system provides an added feature when repeated wake up call attempts

Hospitality Site Configuration 264Using Hotel Guest IDsThe messaging system automatically creates a mailbox and personal ID for each guest room exten

Hospitality Site Configuration 265Configuring Hotel Guest TemplateThe Hotel guests Guest Template page is used to configure default settings for hote

Hospitality Site Configuration 266Configuring and Recording Check-in MessagesA check-in message is a greeting that hotel guests hear the first time t

Hospitality Site Configuration 267Configuring the Multilingual Guest Conversation FeatureHotel guests and the people who call them hear the messaging

Hospitality Site Configuration 268Enabling Hotel Guest PasswordsThe password setting enables guests to set a password for the voice mailbox. The pass

Hospitality Site Configuration 269Configuring Auto-Log On for Hotel GuestsWhen auto-log on is enabled, hotel guests do not need to enter a personal I

System Overview 27Following Recommended Security PracticesIn addition to performing the procedures described in Configuring System Security, follow t

Hospitality Site Configuration 270Using an Informational ServiceThe information service routes hotel guests to a transaction box after they have chec

Hospitality Site Configuration 271Adding and Deleting Hotel Guest Rooms and MessagesUse the Hotel Guests page to add and remove guest room numbers if

Hospitality Site Configuration 272Manually Adding Hotel Guest Names Use the following procedure to add hotel guests to the messaging system. To manua

Hospitality Site Configuration 273Deleting Hotel GuestsWhen a hotel guest is removed from the messaging system, the guest’s messages are automaticall

Hospitality Site Configuration 274Deleting Hotel Guest MessagesUse the following procedure to delete only the guest messages from the system without

Hospitality Site Configuration 275Hotel Information ServicesThe hotel information services uses linked transaction boxes to provide announcements and

Hospitality Site Configuration 276Configuring Guest Help for Information ServicesProvide Help in the information service to give guests guidance abou

Hospitality Site Configuration 277Direct Call TransfersA basic information service contains menus configured to route callers to submenus and announc

Hospitality Site Configuration 278Incorporating Advertisers into an Information ServiceA 24-hour information service for local businesses can be inco

Hospitality Site Configuration 279Configuring Remote Recording for AdvertisersUse the remote recording feature to enable a business to maintain its o

System Configuration 28System ConfigurationThe System > Configuration pages contain fields that store basic information about the site and messagi

Hospitality Site Configuration 280Updating the Information ServiceBuilding guest interest in the information service relies on keeping the informatio

Hospitality Site Management 281Hospitality Site ManagementAfter a Hospitality site has been configured, daily management consists of configuring indi

Hospitality Site Management 282Configuring the Guest Template Use the Hotel Guests > Guest Template page to configure a template for hotel guests.

Hospitality Site Management 283Configuring Hotel Guest Recorded Name, Language, and Message StorageThe PMS integration package automatically configur

Hospitality Site Management 284Resetting a Hotel Guest Message BoxWhen a guest is checked out, the PMS integration automatically resets the mailbox s

Hospitality Site Management 285Accessing Messages After a Hotel Guest Checks OutAfter checking out a guest, unheard messages are transferred to a gue

Hospitality Site Management 286Checking Hotel Guest Messages The message waiting indicators on room phones tell guests they have new messages. Guests

Hospitality Site Management 287Restoring a Hotel Guest MailboxWhen a guest checks out and then decides to check back into the same room, or if the gu

Hospitality Site Management 288Deleting a Hotel Guest’s PasswordGuest passwords are not displayed on the Administration Console. If a hotel guest for

Hospitality Site Management 289Changing Hotel Guest SettingsUse the Hotel Guests > Guests > Guests Options page to review and change settings f

System Configuration 29Changing General Configuration SettingsThe fields on the System > Configuration > General page control the number of day

Hospitality Site Management 290Related TopicsHospitality Site ConfigurationConfiguring the Guest TemplateConfiguring Hotel Guest Recorded Name, Langu

Hospitality Site Management 291Changing Call Transfer Settings for Hotel Guests Use this page to configure the hotel guest call transfer settings. If

Hospitality Site Management 292Guest GreetingsUse this page to record the hotel guest personal greeting and to set the after greeting actions. To cha

Hospitality Site Management 293Guest Messages NotificationNew hotel guests are assigned the same default subscriber message notification and delivery

Hospitality Site Management 294Guest Messages Notifications and DeliveryUse this page to configure the message notification and delivery schedules To

Hospitality Site Management 295Converting a Hotel Guest to a SubscriberConvert hotel guests to a subscriber to provide the guest access to additional

Fax Mail Configuration Steps 296Fax Mail Configuration StepsFax Mail OverviewThe ViewFax program enables subscribers to send and receive faxes using

Fax Mail Configuration Steps 297Configuring Fax Ports and Fax Station NumbersConfigure each fax port, setting how the port is used to answer or dial

Fax Mail Configuration Steps 298Configuring Delivery Retry SettingsThe fax mail settings control fax header information and fax retry settings. Confi

Fax Mail Configuration Steps 299Understanding Fax Delivery Retry SettingsWhen the system calls a fax machine that is busy or unavailable, the system

Navigating the Administration Console 3Network. Use to add and view locations within the messaging system network. To view additional sites, click Se

System Configuration 30Saving and Storing Data for ReportsThe messaging system creates daily data files containing information about system activity

Fax Mail Configuration Steps 300Subscriber Fax Delivery OverviewSubscribers can have fax boxes that store fax messages just as their voice mailboxes

UNIVERGE® UM8000 Message Networking 301UNIVERGE® UM8000 Message NetworkingUNIVERGE UM8000 message networking enables subscribers to send, receive, re

UNIVERGE® UM8000 Message Networking 302Message Networking ConfigurationEach remote site must be enrolled in your system and the administrator at each

UNIVERGE® UM8000 Message Networking 303About Networking ProtocolsUNIVERGE® UM8000 supports two networking protocols: PlusNet and Auto Messaging Inter

UNIVERGE® UM8000 Message Networking 304Adding a New Remote SiteThe remote system must be defined on the local UNIVERGE® UM8000 system to enable commu

UNIVERGE® UM8000 Message Networking 305Configuring General Parameters for a Remote SiteConfigure the general networking parameters for the site. Conf

UNIVERGE® UM8000 Message Networking 306Understanding Directories

UNIVERGE® UM8000 Message Networking 307Configuring the Remote Site TemplateUse this page to configure the default parameters for the remote sites. Th

UNIVERGE® UM8000 Message Networking 308Configuring the Local SiteUse this page to configure the local site before subscribers can exchange messages w

UNIVERGE® UM8000 Message Networking 309Understanding DirectoriesThe remote and local sites must exchange subscriber and group information before Plus

System Configuration 31Configuring Numeric Group and Remote Site IDsConfigure a remote access ID to use numbered groups or let subscribers send messa

UNIVERGE® UM8000 Message Networking 310Exporting DirectoriesBefore subscriber and group information can be imported by a remote site, the local site

UNIVERGE® UM8000 Message Networking 311Importing DirectoriesThe exported directory file must be transferred to the messaging system server hard disk

UNIVERGE® UM8000 Message Networking 312Updating and Synchronizing DirectoriesPlusNet sites must exchange subscriber and group information before Plus

UNIVERGE® UM8000 Message Networking 313Determining Call Data for a Remote SiteDetermine call data for a remote site, such as the date and time of the

Troubleshooting 314TroubleshootingTopics in this section identify problems related to the messaging system installation, maintenance, and customizati

Troubleshooting 315Upgrade IssuesWhen upgrading your system to the latest version of, there are four different upgrade types: • 3.5inch disk upgrade

Troubleshooting 316Delayed MessagesYou might receive a complaint about new messages being delayed or arriving late in a voice mailbox.Although it mig

Troubleshooting 317Message Notification DelaysDelays in message notification might cause complaints of message delays. The messages are arriving prop

Troubleshooting 318Disk Full Error MessagesUse the following procedure to reclaim disk space on the messaging system server if you receive disk full

Troubleshooting 319Touchtone Phone SensitivityThe messaging system detects real touchtones dialed by a caller while screening out “false” touchtones

System Configuration 32Limiting Misdials from Unidentified CallersAn unidentified caller is a subscriber, guest, or other person who accesses the mes

Troubleshooting 320Call Transfer Initiation ProblemsOne or both of the following situations might indicate a problem with transfer initiation setting

Troubleshooting 321Phantom CallsA phantom call occurs when a phone rings, the phone is answered, but there is no caller on the line. Phantom calls fr

Troubleshooting 322Networking and Visual MessagingThe corrective actions described in this topic might require the network administrator’s assistance

Troubleshooting 323Text-to-SpeechText-to-speech does not read e-mail messages in the correct language.If multiple text-to-speech languages are instal

Troubleshooting 324HospitalityDialing Reset message box ID, Post checkout ID, ID for guest directory, Wake-up greeting ID, or Check-in message ID tra

Glossary 325Glossaryaccess codesCodes used in reports that represent the system access options configured for the subscriber or guest. These are sing

Glossary 326automated attendantA group of features that sets up the messaging system to act as a receptionist to answer and route incoming calls. Cal

Glossary 327call screeningA call transfer setting that enables the messaging system to record caller information. This information is played for the

Glossary 328dial tone detectionEnables the messaging system to listen for a dial tone when initiating a dial out or transfer to determine a line is a

Glossary 329extensionThe actual phone number of a phone in the system. extension IDThe number a caller uses to reach a subscriber’s voice mailbox. Th

System Configuration 33Enabling Access to Mailbox ManagerSubscribers use the Mailbox Manager to read or listen to their messages and change their per

Glossary 330group reportShows all message groups, the members of a particular group, the owners of private groups, and the groups that a particular s

Glossary 331local sitePart of the multisite network messaging package. The onsite messaging system in a multisite network is called the local site. I

Glossary 332new messageA message that has not yet been heard by the recipient. See archived message and old message.night greetingGreeting that is pl

Glossary 333over-the-phone enrollmentConfigure the system to play a special enrollment conversation for new subscribers that lets them enroll themsel

Glossary 334public interview boxAn interview box that handles callers who have not reached an operator or have not chosen a system ID. Other callers

Glossary 335SSHSecure Shell is an Internet protocol providing secure encrypted remote communications over an unsecured channel.SSLSecure Sockets Laye

Glossary 336touchtonesThe sounds made pressing keys on touchtone phones. See DTMF. transaction boxA type of box used to configure call routing, creat

Glossary 337voice detectionA function that enables the messaging system to listen for spoken sounds, instead of listening only for touchtones or puls

Page Field Descriptions 338Page Field DescriptionsThe following is a list of the Administration Console pages and descriptions of each of the fields

Page Field Descriptions 339Subscriber Template > Subscriber Template > Access OptionsSystem > Trunk MappingSubscriber Template > Subscrib

System Configuration 34Configuring Encryption for Mailbox Manager UsersSubscribers can use the Mailbox Manager to change their personal settings usin

Page Field Descriptions 340Subscribers > Subscribers > ProfileField DescriptionLast NameThe subscriber’s last name. When automatic directory as

Page Field Descriptions 341Subscribers > Subscribers > Access OptionsField DescriptionConversation OptionsAllow access to setup options Enable

Page Field Descriptions 342Allow to change phone notification settings and call screening optionsThe subscriber can change notification and screening

Page Field Descriptions 343Allow to send messages to remote site1Enables the subscriber to send messages to subscribers and message groups at remote

Page Field Descriptions 344Forward voice mail to e-mail systemAllows the subscriber to automatically forward voice message to the subscriber’s e-mail

Page Field Descriptions 345Subscribers > Subscribers > Call Transfer Field DescriptionEnable call transferTurns call transfer on or off.• Chec

Page Field Descriptions 346Gather phone number Asks callers to provide a phone number before routing the call.Gather account number Asks callers to p

Page Field Descriptions 347Subscribers > Subscribers > GreetingsField DescriptionActive GreetingStandard greetingEnables the standard greeting

Page Field Descriptions 348Subscribers > Subscribers > One-key DialingField DescriptionOne-key dialing(Fields 1 through 0)Each number represent

Page Field Descriptions 349Subscribers > Subscribers > MessagesField DescriptionUnidentified Caller MessagingAllow callers to change messages t

System Configuration 35System Settings OverviewUse the System > System Settings page to configure settings for directory assistance, conversation

Page Field Descriptions 350Applies to:Select one of the following:• Voice messages only. Select to include only voice messages in the message limit

Page Field Descriptions 351Subscribers > Subscribers > NotificationField DescriptionMessage IndicationEnable Message Waiting Indication (MWI)Se

Page Field Descriptions 352Wait… minutes before the first delivery attemptThe number of minutes between the arrival of a new message and the first at

Page Field Descriptions 353Subscribers > Subscribers > Live RecordField DescriptionEnable live recordEnables subscriber call recording. Guests

Page Field Descriptions 354Subscribers > Subscribers > Fax Field DescriptionFax IDCallers dial this number to send faxes directly to the subscr

Page Field Descriptions 355Subscribers > Subscribers > E-mailField DescriptionE-mail NotificationE-mail addressThe e-mail address used for noti

Page Field Descriptions 356Subscribers > Subscribers > Guests > ProfileField DescriptionGuest ofThe subscriber hosting this Guest.Last nameG

Page Field Descriptions 357Subscribers > Subscribers > Guests > NotificationField DescriptionSelect a deviceSelect the device to configure f

Page Field Descriptions 358Subscribers > Subscriber Template > ProfileField DescriptionPersonal IDThe default numbering scheme used to create p

Page Field Descriptions 359Subscriber Template > Subscriber Template > Access OptionsField DescriptionConversation OptionsAllow access to setup

System Configuration 36Understanding Directory AssistanceWhen a caller does not know a subscriber extension, they can use the alphabetic or numeric d

Page Field Descriptions 360Allow to change phone notification settingsSubscribers can change notification settings.NOTEFOR SECURITY REASONS, THIS ACC

Page Field Descriptions 361Allow to send urgent messages to remote siteSubscribers can send urgent messages outside the message delivery schedule to

Page Field Descriptions 362Forward faxes to the e-mail systemSubscribers can automatically forward fax mail from the voice message inbox to the e-mai

Page Field Descriptions 363Subscriber Template > Subscriber Template > Call TransferField DescriptionEnable call transferTurns call transfer on

Page Field Descriptions 364• Gather phone number. Asks callers to provide a phone number before routing the call.• Gather account number. Asks call

Page Field Descriptions 365Subscribers > Subscriber Template > GreetingsField DescriptionWhen the subscriber’s extension is busy…Enable busy gr

Page Field Descriptions 366Subscribers > Subscriber Template > One-key DialingField DescriptionOne-key dialing(Fields 1 through 0) Each number

Page Field Descriptions 367Subscribers > Subscriber Template > MessagesField DescriptionUnidentified Caller MessagingAllow callers to change me

Page Field Descriptions 368Maximum number of messagesThe maximum number of received messages a subscriber inbox contains. When this number is reached

Page Field Descriptions 369Subscribers > Subscriber Template > NotificationField DescriptionMessage indicationEnable Message Waiting Indication

System Configuration 37Configuring the Alphabetic DirectoryAlphabetic directory assistance enables a caller to find a subscriber using the phone keyp

Page Field Descriptions 370If delivery attempt failed, wait… minutes before retrying Accepts the number of minutes that the messaging system waits af

Page Field Descriptions 371Subscribers > Subscriber Template > Live RecordField DescriptionEnable live recordActivates live record. Guests cann

Page Field Descriptions 372Subscribers > Subscriber Template > FaxField DescriptionFax IDSpecifies the default ID scheme to be used for fax IDs

Page Field Descriptions 373Fields 1 through 0Each number represents a touchtone key. Routes callers to the associated system ID when they press a key

Page Field Descriptions 374Subscribers > Subscriber Template > E-mailField DescriptionE-mail Reader (text-to-speech)Server typeThe e-mail serve

Page Field Descriptions 375Subscribers > Account PolicyField DescriptionPermit blank passwordSubscribers are not required to set a security code.M

Page Field Descriptions 376Call Management > Extended Automated AttendantField DescriptionActivate automated attendantSelect to activate the exten

Page Field Descriptions 377Call Management > Opening Boxes > ProfileField DescriptionNameThe name of the opening box.System IDThe system ID for

Page Field Descriptions 378Call Management > Opening Box - GreetingsField DescriptionActive greetingThe greeting used when the messaging system an

Page Field Descriptions 379Call Management Opening Box - One-key DialingField DescriptionOne-key dialing(Fields 1 through 0)Each number represents a

System Configuration 38Selecting a Conversation MapThe messaging system includes optional phone interface emulations in addition to the default conve

Page Field Descriptions 380Call Management > System Operator Box - Profile Field DescriptionSystem IDSystem operator box system ID. Voice nameThe

Page Field Descriptions 381Call Management > System Operator Box - Call Transfer Field DescriptionDay-transfer toTurn on call transfer during day

Page Field Descriptions 382Transfer optionsSet additional transfer settings to control how calls are transferred to the extension. For example, the s

Page Field Descriptions 383Call Management > System Operator Box - Greetings Field DescriptionActive greetingSelect the greeting played when the m

Page Field Descriptions 384Call Management > System Operator Box - Messages Field DescriptionAllow callers to change messages they just recorded C

Page Field Descriptions 385Call Management > Transaction Boxes - Profile Field DescriptionNameTransaction box name. System IDTransaction box syste

Page Field Descriptions 386Call Management > Transaction Boxes - Call Transfer Field DescriptionDay - transfer toTurns on call transfer during day

Page Field Descriptions 387Transfer optionsSet additional transfer options to control how calls are transferred to the extension. For example, the sy

Page Field Descriptions 388Call Management > Transaction Boxes - Greetings Field DescriptionActive greetingAccepts one of the following:• Day/Nig

Page Field Descriptions 389Call Management > Transaction Boxes - Messages Field DescriptionAllow callers to change messages they just recorded Sel

System Configuration 39Configuring Startup Options and Error NoticesWhen messaging system errors occur a message can be sent to a designated subscrib

Page Field Descriptions 390Call Management > Transaction Boxes - One-key Dialing Field DescriptionOne-key dialing(Fields 1 through 0)Each number r

Page Field Descriptions 391Call Management > Interview Boxes - Profile Field DescriptionNameThe interview box name.System IDThe interview box syst

Page Field Descriptions 392Call Management > Interview Boxes - Questions Field DescriptionFields 1 through 20Numbers for the questions in the inte

Page Field Descriptions 393Call Management > Interview Boxes - Messages Field DescriptionAllow callers to leave urgent messagesSelect to ask unide

Page Field Descriptions 394Call Management > Language Boxes - Profile Field DescriptionNameThe language box name.System IDThe language box system

Page Field Descriptions 395Call Management > Language Boxes - Key Mapping Field DescriptionGreetingThe length of the greeting appears on the butto

Page Field Descriptions 396Call Management > Voice Detect Boxes - Profile Field DescriptionNameThe voice detect box name.System IDThe voice detect

Page Field Descriptions 397Call Management > Voice Detect Boxes - Call Transfer Field DescriptionDay - transfer toTurns on call transfer during da

Page Field Descriptions 398Transfer optionsSet additional transfer settings to control how calls are transferred to the extension. For example, the s

Page Field Descriptions 399Call Management > Voice Detect Boxes - Greetings Field DescriptionDay/Night greetingTurns on the day or night greeting

Navigating the Administration Console 4Administration Console PagesThe Administration Console pages are divided into three areas:• The Navigation Pa

System Configuration 40Viewing the Installed System LanguagesDuring installation a default messaging system language is selected. Use the following p

Page Field Descriptions 400Call Management > Voice Detect Boxes - Messages Field DescriptionAllow callers to change messages they just recorded Se

Page Field Descriptions 401Call Management > Voice Detect Boxes - Voice Field DescriptionAfter the caller speaks, route toThe system ID where a ca

Page Field Descriptions 402Call Management > Public Fax Box - Profile Field DescriptionSystem IDThe public fax box system ID. Voice nameLength of

Page Field Descriptions 403Call Management > Public Fax Box - Call Transfer Field DescriptionTransfer toSelect to enable call transfer. Type the e

Page Field Descriptions 404Call Management > Public Fax Box - Action Field DescriptionIf the fax extension does not answer or is busySpecifies the

Page Field Descriptions 405Call Management > Fax Boxes - Profile Field DescriptionNameThe fax box name. System IDThe fax box system ID. OwnerThe n

Page Field Descriptions 406Call Management > Fax Boxes - Voice Annotation and Fax Action Field DescriptionVoice AnnotationMaximum message length t

Page Field Descriptions 407Call Management > Fax Boxes - One-Key Dialing Field DescriptionOne-key dialing(Fields 1 through 0)Each number represent

Page Field Descriptions 408Groups > Message Groups Field DescriptionNameThe message group name. If the group is to be used for outside caller grou

Page Field Descriptions 409Groups > Directory Groups Field DescriptionNameThe name of the group. If the group is to be used for outside caller gro

System Configuration 41Adding or Removing Language PacksLanguages in the messaging system can be added and removed. You must have the appropriate lic

Page Field Descriptions 410Groups > Directory Menus Field DescriptionNameThe name of the group. If the group is to be used for outside caller grou

Page Field Descriptions 411Hotel Guests > Profile Field DescriptionLast NameThe subscriber’s name. With automatic directory assistance, callers sp

Page Field Descriptions 412Hotel > Guests > Guest Options Field DescriptionInclude in guest directoryShows whether guests have their names incl

Page Field Descriptions 413Hotel > Guests > Guest Call Transfer Field DescriptionEnable call transferTurns call transfer on or off.Transfer to

Page Field Descriptions 414Hotel Guests > Guests > Greetings Field DescriptionStandard greetingStores the hotel guest's personal greeting.

Page Field Descriptions 415Hotel Guests > Guests > Guest Messages Field DescriptionAllow callers to change messages they recordedCallers can ch

Page Field Descriptions 416Hotel Guests > Guests > Guest Notification Field DescriptionGuest’s phoneEnableTurns message delivery on or off. Sel

Page Field Descriptions 417Hotel Guests > Guest Template Field DescriptionDefault guest IDSpecifies the convention used to create each hotel guest

Page Field Descriptions 418Network > Local Site Setup Field DescriptionOpenSelect if the phone system carrier is a public carrier. Local country c

Page Field Descriptions 419Network > Remote Sites Field DescriptionSystem IDThe remote site system ID.Remote site nameThe remote site name. Voice

System Configuration 42Controlling How Long Public Messages are StoredThe System > Configuration > Public Messages page controls how long publi

Page Field Descriptions 420# Phone numberPhone number, includes outdial access codes and other codes required by the phone system to dial the remote

Page Field Descriptions 421Network > Template Remote Sites Field DescriptionMaximum failed calls allowedThe number of times the system attempts to

Page Field Descriptions 422System > Backup & Restore > Backup Field DescriptionDaily BackupEnable daily backup (at …)Configures the system

Page Field Descriptions 423System > Backup & Restore > Restore Field DescriptionStop the messaging systemClick to open the Server Control p

Page Field Descriptions 424System > UpdateAutomatic Updates are automatically displayed on this page. Field DescriptionAutomatic UpdatesThis table

Page Field Descriptions 425System > LogsCAUTION! THE SETTINGS IN THE TRACE LEVEL AND LOG LEVEL TABLES SHOULD ONLY BE CHANGED FROM THEIR DEFAULT VA

Page Field Descriptions 426System > Configuration > General System Field DescriptionCall report aging… daysThe number of days the messaging sys

Page Field Descriptions 427System > Configuration > System Settings Field DescriptionDirectory AssistanceDirectory AssistanceThe ID callers dia

Page Field Descriptions 428StartupAccepts the following values that are active when the messaging system is restarted:• C. Disable Disk Fault Tolera

Page Field Descriptions 429System > Configuration > Languages Field DescriptionSystem LanguagesLists the licensed languages that are installed

System Configuration 43Changing Recording SettingsThe messaging system has several settings that control how the messaging system records messages. M

Page Field Descriptions 430System > Configuration > Public Messages Field DescriptionNew public messagesThe number and total length of new publ

Page Field Descriptions 431System > Configuration > Recordings Field DescriptionMaximum message life… daysType the number of days the system ke

Page Field Descriptions 432System > Configuration > Contacts Field DescriptionSite nameThe company name.System administratorThe name of the sys

Page Field Descriptions 433System > Configuration > Calls Answered Field DescriptionTotal trunks/stationsThe number of phone system trunks and

Page Field Descriptions 434System > Configuration > Access Numbers Field DescriptionTrunk pilot #The phone number that external callers use to

Page Field Descriptions 435System > Configuration > Message Sorting Field DescriptionSelect message orderThe table displays the order the messa

Page Field Descriptions 436System > Configuration > Hospitality Settings Field DescriptionReset message box IDCode to manually check out hotel

Page Field Descriptions 437System > Configuration > E-mail settings Field DescriptionServer typeThe e-mail server protocol specified during ins

Page Field Descriptions 438System > Configuration > E-mail message template E-mail Template Available TagsField DescriptionLanguageSelect the l

Page Field Descriptions 439System > Fax Setup Field DescriptionCSIDThe call station ID that appears in the TTI line of a fax sent from the system.

System Configuration 44Related TopicsSystem Schedules

Page Field Descriptions 440System > Schedules Field DescriptionTime & Day (A, B and C)Set the times for day and night schedules in hh:mm forma

Page Field Descriptions 441System > Holidays > Holidays ScheduleField DescriptionHolidays 1-18Specify the organization holiday dates by selecti

Page Field Descriptions 442System > Holidays > Holiday Greetings Field DescriptionGreetings 1-18Record up to 18 holiday greetings. The length o

Page Field Descriptions 443System > Voice Prompts Prompt Sets Field DescriptionLanguageSelect a language from the list of installed languages.Pro

Page Field Descriptions 444System > Licensing Field DescriptionSerial NumberDisplays the system key serial number. This number is required when a

Page Field Descriptions 445System > Extension Remapping Field DescriptionFind extension map matching the following criteriaA search function to fi

Page Field Descriptions 446System > Trunk Mapping There are twenty trunk maps that can be defined. Each trunk map requires the following informati

Page Field Descriptions 447Switch > Information Consult the phone system documentation for a thorough explanation of integration options. Integrat

Page Field Descriptions 448DTDial Tone Detection. When recording a message, the messaging system listens for a dial tone, reorder tone, or busy tone.

Page Field Descriptions 449HLOG=<n>Hospitality Auto Log on.Controls auto-log on for hotel guests. The value of <n> is 0 (enabled) or 1 (d

System Configuration 45Entering Contact and Site InformationUse the System > Configuration > Contacts page to record contact information for yo

Page Field Descriptions 450OTL=<n>Outdial Trigger Length.Represents the number of characters in a phone number, including any special dialing c

Page Field Descriptions 451IP Switch Options TM <first trunk>–<last trunk>=<system ID>Trunk Map.Maps trunk calls to specific syste

Page Field Descriptions 452System > Switch > Switch ExtensionsField DescriptionEdit AllClick to edit all switch extensions.Cancel AllClick to c

Page Field Descriptions 453Port statusAccepts one of the following values to set the fax port status. The status indicates how the messaging system u

Page Field Descriptions 454System > Switch > Dialing Codes Field DescriptionOutdial access codeThe outdial access number that the messaging sys

Page Field Descriptions 455System > Switch > TouchtonesCAUTION!CONSULT WITH TECHNICAL SUPPORT OR A LICENSED PHONE TECHNICIAN BEFORE CHANGING AN

Page Field Descriptions 456System > Switch > Incoming CallsCAUTION!CONSULT WITH TECHNICAL SUPPORT OR A LICENSED PHONE TECHNICIAN BEFORE CHANGIN

Page Field Descriptions 457System > Switch > DialoutCAUTION!CONSULT WITH TECHNICAL SUPPORT OR A LICENSED PHONE TECHNICIAN BEFORE CHANGING ANY V

Page Field Descriptions 458System > Switch > Message Waiting Indication Field DescriptionEnable message waiting indicationSelect to enable mess

Page Field Descriptions 459System > Switch > Call Holding Field DescriptionMaximum number of lines allowed on hold at one timeThe maximum numbe

System Configuration 46Completing the Calls Answered FieldsUse the Calls Answered page to configure how calls are answered.To complete the Calls Answ

Page Field Descriptions 460System > Switch > Park and Page Field DescriptionPark and page IDThe system ID for call paging. Use this ID for a on

Page Field Descriptions 461System > Switch > Cut-through Paging Field DescriptionEnable cut-through pagingSelect to enable cut-through paging.C

Page Field Descriptions 462System > Switch > Live Record Field DescriptionBarge-in codeType the barge-in code for the phone system. This code i

Page Field Descriptions 463System > Switch > Dialogic Settings Field DescriptionCall Analysis DelayDefines the amount of time, in centiseconds,

Page Field Descriptions 464

Page Field Descriptions 465System > Import & Export > Import Field DescriptionSelect entity typeSpecify which type of messaging entity to i

Page Field Descriptions 466System > Import & Export > Export Field DescriptionSelect entity typeSpecifies which type of messaging entity to

Page Field Descriptions 467Port Status Field DescriptionPorts Per Page Select the number of ports to display on each tab.Ports n-nTabs listing the sp

Page Field Descriptions 468Server Control Field DescriptionStartClick to Start the messaging system. When the icon is gray, it indicates that the me

Liability Disclaimer 469Liability DisclaimerNEC Unified Solutions, Inc. reserves the right to change the specifications, functions, orfeatures at any

System Configuration 47Configuring Access NumbersConfigure trunk information, internal modem extension, and voice port station numbers. The informati

System Configuration 48Changing Message SortingUse this page to configure the sort and playback order of messages. To configure message playback orde

System Configuration 49Hospitality SettingsThe Hospitality Settings page configures the hospitality settings for the messaging system. Use this page

Navigating the Administration Console 5Using System Administration HelpSystem Administration Help introduces you to the Administration Console and ex

System Configuration 50Configuring Basic Hospitality SettingsUse the System > Configuration > Hospitality Settings page to provide customized m

System Configuration 51Configuring the Hotel Guest DirectoryThe hotel guest directory enables callers to transfer directly to a guest's room wit

System Configuration 52Overlapping Room Extension NumbersWhen the phone system uses overlapping room numbers of different lengths such as 110 and 110

System Configuration 53Configuring Wake-up CallsThe messaging system can be configured to enable guests to configure and manage their wake-up calls.

System Configuration 54Configuring E-mail SettingsThe e-mail integration enables subscribers to use text-to-speech technology to use a phone to liste

System Configuration 55Completing the E-mail Message TemplateThe e-mail message template defines the format for e-mail notification messages, message

System Configuration 56Importing Messaging System DataUse the System > Import & Export > Import page to import messaging system data. Impor

System Configuration 57Exporting Messaging System DataSystem Schedules

System Configuration 58Exporting Messaging System DataUse the System > Import & Export > Export page to export messaging system data about

System Configuration 59Displaying and Updating Licensed FeaturesUse the System > Licensing page to display messaging system licensing or to update

Navigating the Administration Console 6Using the Help SystemTo open the online help file, click the Help icon on any Administration Console page, or

System Configuration 60Redirecting or Remapping Extension NumbersUse the Extension Remapping page to redirect or remap calling and called numbers on

System Configuration 61To edit an existing extension remapping rule1. In the Navigation Pane, click System > Extension Remapping.2. To deactivate

System Configuration 62Mapping or Routing TrunksIncoming calls on specific extensions can be routed directly to transaction boxes, language select bo

System Configuration 63Viewing Port StatusUse the Port Status page to monitor port status as the messaging system answers and routes calls, dials pho

System Configuration 64Configuring the Extended Automated AttendantThe extended automated attendant enables callers to dial extensions when there are

System Schedules 65System SchedulesMost organizations are not open 24-hours every day. There might be situations where departments have different wor

System Schedules 66Defining SchedulesDefine a maximum of three schedules numbered 1 through 3. A company with departments that work different hours c

System Schedules 67Creating and Modifying SchedulesUse the schedule page to define and configure schedules. Configure multiple schedules if your orga

System Schedules 68Configuring HolidaysDefine up to 18 holidays in a calendar year. Calls are handled in night mode on days that are defined as holid

System Schedules 69Voice Prompts Use System > Voice Prompts page to listen to or rerecord the messaging system voice prompts. The voice prompts ar

Navigating the Administration Console 7Related DocumentationThe following documents and online resources are available:Installation Guide. Provides i

System Schedules 704. Click Next or Previous to move through the list of prompts. Type the number of prompts to display on the page.5. Click the prom

Opening Box Overview 71Opening Box OverviewOpening boxes manage how the messaging system routes incoming calls: greeting callers, presenting caller s

Opening Box Overview 72Opening Box Configuration StepsThe messaging system provides a default configuration for the opening box. While this configura

Opening Box Overview 73Creating Opening BoxesThe messaging system supports multiple opening boxes. Multiple opening boxes are useful if a messaging s

Opening Box Overview 74Editing Opening Box ProfilesThe opening box profile specifies the opening box name, system ID, and Restart IDs. To edit the op

Opening Box Overview 75Recording Greetings and Configuring Actions After GreetingsThe opening greeting is the first thing a caller hears when calling

Opening Box Overview 76Routing Callers with One-Key DialingOne-key dialing enables callers to reach a particular location within the messaging system

Opening Box Overview 77Routing Callers to a Language Select BoxEnables callers to select a preferred language for the system conversation. Configure

Opening Box Overview 78Opening Box OverviewRecording Greetings and Configuring Actions After Greetings

Opening Box Overview 79Configuring Directory Assistance SettingsDialing settings in the opening greeting box can be configured to enable callers to s

Navigating the Administration Console 8Logging On and Logging Off for System ManagersThe messaging system requires system managers to have valid cred

System Operator Overview 80System Operator OverviewThe system operator box is a transaction box that specifies how the system handles calls to the op

System Operator Overview 81Steps for Configuring the System Operator BoxUse the following steps to specify how the messaging system handles calls for

System Operator Overview 82Configuring the System Operator ProfileThe operator system ID is the number that callers use to connect to the system oper

System Operator Overview 83Deleting System Operator Box MessagesBulk deletion of system operator box messages is no longer available. Only subscriber

System Operator Overview 84Configuring System Operator Box Call TransferAfter a caller is connected to the system operator box, the system operator b

System Operator Overview 85Configuring System Operator Box GreetingsUse the System Operator Greetings page to record operator greetings. When a trans

System Operator Overview 86Recording Voice Fields or Interview PromptsOpening Box OverviewConfiguring How Messages are Taken for a Transaction BoxSte

System Operator Overview 87Configuring How Messages are Taken for the System Operator BoxUse the System Operator Messages page to control how the sys

System Operator Overview 88Assigning a System Operator Box to a PortMultiple operators can be created by configuring a transaction box for each port

Transaction Box Overview 89Transaction Box OverviewUse transaction boxes to configure special call handling, create menus, or play prerecorded announ

Navigating the Administration Console 9Registering the Messaging SystemThe messaging system software must be registered to receive technical support

Transaction Box Overview 90Transaction Box Configuration StepsSeveral processes are required to properly create and configure the transaction boxes.1

Transaction Box Overview 91Adding a Transaction BoxDecide how many transaction boxes are needed and how callers are routed to them. Before creating a

Transaction Box Overview 92Deleting a Transaction BoxDelete all references to a transaction box system ID when deleting a transaction box. Any messag

Transaction Box Overview 93Configuring a Transaction Box Name, Language, or ScheduleAfter adding a transaction box you need to record the name, assig

Transaction Box Overview 94Editing the Transaction Box Name, Language, or ScheduleAfter adding a transaction box you need to record the name, assign

Transaction Box Overview 95Configuring Transaction Box Call TransfersCall transfer settings determine how the phone system and the messaging system i

Transaction Box Overview 968. Record an Introduction.The messaging system plays this recording before it transfers a call to the transaction box.9. C

Transaction Box Overview 97Configuring Transaction Box Greetings and Action After GreetingsTransaction box greetings are recorded and stored on the t

Transaction Box Overview 98Record Transaction Box or Voice Detect Box Greetings Using a PhoneOnly transaction box owners can use a phone conversation

Transaction Box Overview 99Configuring How Messages are Taken for a Transaction BoxConfigure how messages are taken for transaction boxes on the Mess